Refund policy

Return and Refund Policy

Thank you for choosing BlissSleeps! We strive to provide high-quality bedding, sleepwear, pillowcases, and sleep caps for our customers. We understand that there may be occasions when you need to return or request a refund. Therefore, we have established the following return and refund policy to ensure a pleasant and worry-free shopping experience.

  1. Return Requests:

    • If you need to initiate a return, please contact our customer service team within 30 days of your purchase and provide your order details.
    • Please ensure that the returned items are in unused and undamaged condition, with the original packaging and tags attached.

  2. Returns for Quality Issues:

    • If you receive a product with quality issues, please contact our customer service team immediately. We will provide you with free return and refund services.

  3. Returns for Non-Quality Issues:

    • For returns due to non-quality issues, customers are responsible for the return shipping fees and a 20% restocking fee, which will be deducted from the refund amount.
    • The returned items must be in unused and undamaged condition, with the original packaging and tags attached.

  4. Refund Processing:

    • Once we receive and verify the returned items, we will process the refund as soon as possible.
    • The refund will be issued through the original payment method and typically takes up to 5 business days after the approval.

Please note:

  • The return and refund policy applies only to purchases made on the official BlissSleeps website. If you made a purchase through other channels, please follow their respective return and refund policies.
  • Certain items may not be eligible for return and refund due to hygiene reasons, such as sleepwear or personal care products. Please carefully review the product descriptions and specifications before making a purchase.

Our goal is to provide excellent customer service. If you have any questions or need further assistance regarding our return and refund policy, please feel free to contact our customer service team. Thank you for choosing BlissSleeps, and we look forward to providing you with a satisfactory solution!